Policies

Privacy Policy

Golden Shore Pools respects your privacy and is committed to protecting the personal information you share with us.

Information We Collect
When you contact us or request a quote through our website, we may collect information such as:

• Name
• Email address
• Phone number
• Service address

How We Use Your Information
We use this information only to:

• Respond to inquiries or quote requests
• Communicate about services
• Provide and manage pool service

We do not sell, rent, or share your personal information with third parties.

Website Usage
Our website may use basic cookies or analytics tools to help improve site performance and user experience. This information does not personally identify you.

If you have questions about this Privacy Policy, please contact us directly.

Cancelation Policy

At Golden Shore Pools, we strive to be flexible and transparent with our customers.

• Payments are collected in advance for services.
• Refunds are not offered for prepaid services.
• To cancel service, customers must contact our office by phone, text, or email.
• Cancellation requests must be received at least 3 days before the next billing cycle to avoid being charged for the upcoming period.

Service will continue as scheduled until proper cancellation notice is received.

Terms & Conditions

By scheduling service with Golden Shore Pools, you agree to the following general terms:

• Services are provided on a weekly schedule unless otherwise arranged.
• Pricing is based on pool size, condition, and service type.
• Customers are responsible for providing safe access to the pool area during scheduled service times.
• Golden Shore Pools is not responsible for delays or service interruptions caused by weather, equipment failure, or conditions beyond our control.
• We reserve the right to adjust service pricing with notice.
• We do not require long-term contracts; service is ongoing until canceled in accordance with our Cancellation Policy.

These terms are intended to ensure clear communication and a positive experience for both parties.

Phosphate Policy

Phosphates are a naturally occurring substance introduced into pool water through rain, leaves, lawn fertilizer, and other environmental factors. While phosphates do not directly cause cloudy or green water, they act as a food source for algae, making it more difficult to maintain clear, balanced water.

Our standard monthly service includes all essential chemicals required for routine water balancing, such as chlorine, stabilizer, muriatic acid, soda ash, and sodium bicarbonate.

Phosphate removal requires a specialty treatment that is not part of routine chemical maintenance. Due to the additional cost and process involved, phosphate treatments are billed separately when needed.